Privacy Policy

Help Connect UK

Phone: 0330 126 0328

Email: info@help-connect-uk.com

Help Connect UK is a hedge trimming service operated by Oliver Gent, based in Bristol.

1. Who I Am

I provide hedge trimming services across Bristol and the surrounding areas. For the purposes of UK data protection law, I am the Data Controller of your personal data.

2. What Information I Collect

When you book a visit or contact me, I may collect:

Identity & Contact Data: Full name, phone number, email address, and property address.
Booking & Job Information: Appointment details, hedge type and size, service requested (one-off trim, regular maintenance, or full garden tidy), access instructions, and job history.
Property Access Information (If Provided): Gate codes, alarm details, or other access instructions, and any information you share about boundary disputes, protected trees (Tree Preservation Orders), or protected hedgerows affecting the work.
Photographs: Before-and-after photos of hedges or gardens, taken for quoting, job records, or (with your consent) portfolio and social media use.
Technical Data: IP address, browser type, and website usage data (via cookies).

3. How I Collect Your Data

I collect information when:

You complete a booking or contact form on my website.
You contact me via phone, email, or WhatsApp.
You message me on social media platforms.
You browse my website.

4. Legal Basis for Processing (UK GDPR)

I process your personal data under the following lawful bases:

Contractual Necessity: To provide the hedge trimming and garden services you book.
Consent: Where you agree to photographs being used publicly, or agree to marketing communications.
Legitimate Interests: To improve my services and manage my business efficiently, including route planning and scheduling.
Legal Obligation: For tax, insurance, and record-keeping requirements.

5. How I Use Your Information

I use your data to:

Confirm, reschedule, and manage appointments.
Travel to your property to provide the service.
Plan the job appropriately, including any access, boundary, or protected-tree information you disclose.
Maintain required business and insurance records.

I do not sell, rent, or share your personal data with third parties for marketing purposes.

6. Property & Job Photos

With your permission, I may take before-and-after photographs of hedges or gardens for my portfolio or social media.

Photos will only be shared publicly with your explicit consent.

You may withdraw this consent at any time, and I will remove the images from my platforms.

7. Cookies

My website uses cookies to improve your user experience and monitor performance. You may accept or reject non-essential cookies via the cookie banner on this website. Essential cookies cannot be disabled as they are required for the site to function. You may also disable cookies through your browser settings at any time.

8. Data Retention

I retain:

Appointment and transaction records: For up to 6 years (for UK tax and accounting purposes).
Enquiry data: For up to 12 months.
Job and access photographs: Only as long as necessary for job records, or until consent is withdrawn.

After these periods, data is securely deleted or anonymised.

9. Data Security

I take appropriate measures to protect your personal data, including:

Secure, encrypted storage of client records.
Password-protected and biometric-secured devices.
SSL-secured website for all data transmissions.

10. Your Rights

Under UK data protection law, you have the right to request access to your data, correction of inaccurate information, or deletion of your records. To exercise these rights, please contact me at: info@help-connect-uk.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://www.ico.org.uk.

11. Changes to This Policy

I may update this Privacy Policy from time to time. The latest version will always be available on this page.