Terms and Conditions

Effective for all bookings

Help Connect UK

Phone: 0330 126 0328

Email: info@help-connect-uk.com

Help Connect UK is a hedge trimming service operated by Oliver Gent, based in Bristol.

By booking an appointment or using this website, you agree to the following Terms and Conditions.

1. The Service

I provide hedge trimming, shaping, restoration, and waste removal services at your property. To carry out the work, you must provide:

Clear, safe access to the hedge(s) or garden area being worked on.
Access to a power outlet if electric tools are required (or advise me in advance if none is available).
A safe working environment, free of hazards such as unstable fencing, buried services, or overhead obstructions.
Pets kept safely away from the work area while power tools are in use.

Please inform me before the appointment of any boundary disputes, protected trees (Tree Preservation Orders), or hedgerows protected under the Hedgerows Regulations 1997 affecting the work. I am unable to work on hedges subject to bird nesting restrictions (see Section 6).

If a safe and suitable working environment is not available, or a necessary disclosure has not been made, I reserve the right to refuse or cancel the appointment.

2. Bookings & Deposits

Securing Your Appointment: For larger jobs, such as overgrown hedge restoration or a full garden tidy-up, a non-refundable deposit may be required to secure your booking. The deposit will be deducted from your final bill.

Confirmation: Your appointment is only confirmed once any required deposit has been received and written confirmation has been sent.

3. Cancellation & Rescheduling

As I organise my daily schedule and travel route around confirmed appointments across Bristol:

More than 48 hours’ notice: No cancellation fee. Any deposit paid may be transferred to a future booking.
24–48 hours’ notice: 50% of the total service fee is payable.
Less than 24 hours’ notice or no-show: 100% of the service fee is payable.

If I arrive and cannot access the property, the appointment will be treated as a no-show.

4. Late Availability

I allow a 15-minute grace period. If you are unavailable 15 minutes after the scheduled start time, the appointment may be cancelled and the full service fee will remain payable.

5. Satisfaction & Adjustments

No Cash Refunds: Due to the nature of the work, I do not offer cash refunds once a service has been completed and approved.

Adjustment Policy: Before I leave, I will ask you to inspect the finished work. If you are not satisfied with the result, please contact me within 48 hours and I will offer a complimentary adjustment visit to bring the work in line with what was agreed. This does not apply to:

Natural regrowth over time.
Change of mind after the work was agreed.
Pre-existing hedge disease, damage, or structural issues not caused by me.

6. Health & Safety

For safety and legal reasons, I cannot trim hedges during active bird nesting season (typically March to August) where an active nest is present or suspected, in line with the Wildlife and Countryside Act 1981. If nesting birds are found, I will pause work on that section until the young have fledged.

I use quality tools and equipment and take reasonable precautions to protect people, pets, and property. I am not responsible for pre-existing damage, hidden hazards not disclosed to me, or damage arising from features, such as buried cables or unstable fencing, that I was not informed of.

7. Pricing & Payments

Prices may change over time; however, the price confirmed at booking will always be honoured. Additional charges may apply for:

Hedges significantly larger, taller, or more overgrown than described at the time of quoting.
Additional or excessive green waste removal beyond what was agreed.
Parking, congestion, or access difficulties at the property.

All additional fees will be discussed with you before proceeding where possible.

8. Limitation of Liability

I will provide services with reasonable care and skill. I am not liable for:

Damage resulting from hazards, boundary issues, or protected trees and hedgerows not disclosed to me.
Natural hedge regrowth or changes in appearance over time.
Indirect or consequential losses.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so under UK law.

9. Force Majeure

I shall not be liable for delays or cancellations caused by circumstances beyond my reasonable control, including but not limited to severe weather, illness, accidents, or government restrictions.

10. Privacy

I collect your name, address, and contact details solely to manage bookings and provide my services. Personal data is handled in accordance with my Privacy Policy.

11. Consumer Rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.